Kiefer Ipsen

Product Designer

Data Organization and Management

UX/UI Design
User Testing
Project Management

After user interviews and analytics we found the protection page to have the most time spent on it but it wasn't by choice. Users were hung up on organizing data the way they wanted. The users settings weren't saved, you had to peel back many layers to get to the powerful stuff and some common filtering was 6 clicks away. We brought those filters up higher and allow users to filter with text items right off from the get go. Users want to get to a threat as quickly as possible and we made improvements to make that possible.